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SERVICE GUARANTEE

  • Your high quality images are guaranteed to be delivered the Next Day.  If pictures are taken on a Friday, they will be available on the next business day.  Product is sent to the provided email address, via wetransfer.com

    • Video delivery may take up to 60 - 72 hours.​

  • Photographer is open to the discussion of the shoot, whether it be via email or phone call, prior to the day of the appointment.  This will allow you to communicate important details of the home that you may or may not want photographed.

    • You may leave desired comments or justifiable needs in the "comments" section when you're scheduling the appointment.​

  • If you are unsatisfied with any images provided to you, I will work with you on a solution and reshoot the desired images.

    • This only applies to the images that do not meet your expectations due to the photographer's fault.  This includes, but is not limited to: out of focus, angles not previously discussed.​

    • This does not include images taken during unpleasant* weather.                      to review our Weather Policy.

    • This does not include events that are outside of the photographer's control.  This includes, but is not limited to: inside or outside home decor, vehicles in driveway, home not ready, weather.   Check out the                     document for more information on what you need to do to get a property ready prior to your appointment.

    • If you are unsatisfied with the video provided to you, it may be revised up to two times.  Extra revisions will incur in a $15 fee for each extra time.

  • If unpleasant weather does not permit exterior shots, photographer guarantees a reshoot of the exterior on the next available session.  

    • Severe** weather conditions will cause the appointment to be canceled and rescheduled to the next available session.  ​

  • Guaranteed blue skies on your exterior images.  This includes dark, gloomy days, but excludes rainy days.

    • This excludes videos.​

  • If needed,  you can be provided with an image of the property's facade (front exterior) on the same day of the shoot.  This excludes pictures taken during unpleasant weather.

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*Unpleasant weather conditions include, but are not limited to: light rain, clouds, high winds.

**Severe weather conditions include, but are not limited to: storms, hurricanes, extreme winds, heavy rain.

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